Help Center
Help Center
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Frequently Asked Questions
Getting Started
How do I create an account?
Click the 'Sign Up' button in the top right corner, fill in your details, and verify your email address.
What's the difference between a Helper and Customer?
Helpers offer services to others, while Customers book services. You can be both on the same account.
How do I complete my profile?
Go to your profile page and add your skills, experience, photos, and availability to attract more clients.
Payments & Billing
How do payments work?
Regular service payments are made in cash at the time of service delivery. For the wallet system, taskers can pre-pay through bank transfers or payment points to add credits to their wallet.
What payment methods do you accept?
Service payments are made in cash on delivery. The wallet system (for taskers) accepts bank transfers and payment at various payment points across Morocco.
When do I get paid?
Taskers receive payment in cash after service completion. Platform fees (10%) are deducted immediately when the customer accepts your job application or when you accept a service booking.
What are platform fees and how are they deducted?
Platform fees are 10% of each transaction. These fees are automatically deducted from your wallet immediately when the customer accepts your job application or when you accept a service booking. For example, if the booking amount is 100 MAD, 10 MAD will be automatically deducted from your wallet as platform fees.
Safety & Security
How do you verify Helpers?
All Helpers undergo background checks, identity verification, and skill assessments before joining our platform.
What if I'm not satisfied with a service?
Contact our support team within 24 hours. We'll work with you to resolve the issue.
Is my personal information safe?
Yes, we use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for details.
Additional Resources
User Guide
Complete guide to using ManzelHelp
Safety Tips
Stay safe while using our platform